Do you ship internationally?

At this time, we currently only ship domestically.

What are the shipping cost rates?

For any orders below $50, the cost will be at a minimum of 5 USD, and 10 USD for Alaska, Hawaii and Puerto Rico. FREE shipping when purchased over 50 USD. 

What payment methods do you accept?

Our transactions are processed through Stripe, which includes acceptance of Visa, Mastercard, or American Express. Paypal payment is accepted as well.

What is the Exchange/Refund Policy?

If you are not 100% satisfied with your product, you can exchange for another product or return for a full refund within 14 days of purchase. The products must be unopened and in their original packaging with original receipt. 
Please reach out to us within 14 days by contacting kos@kosallure.com with your order number, and we will further help you resolve the issue.

Why won’t it recognize or accept my address?

The address entered may not be in the correct format. Please check to make sure you have entered the correct address. If you are still having trouble with entering your address even after confirming through a search engine for the correct format, please let us know by contacting us at kos@kosallure.com and we will be glad to assist you.

Why won’t this coupon work?

The coupon may be expired or may have certain limits which may be conflicting the possible use. Please check the coupon information for its restrictions such as the minimum amount limit, duplication, exclusions, or the expiration date. Coupons are not applicable to some promotional products. If you have additional questions or concerns, please contact us at kos@kosallure.com 

What shipment method do you use?

All of our shipments are processed through USPS or UPS. In conjunction to shipment, we strive to provide service everywhere.

I would like to use Fedex, DHL, or other method of shipment.

Currently, we process all of our shipments by USPS or UPS for US deliveries. We currently do not offer any other service methods. We will do our very best to improve our service.

Why can’t I add this product to my cart?

The product may not be added to your cart if it is out of stock. Please bear with us and until the product is restocked. If you have a question regarding a certain product, please contact us at kos@kosallure.com and we will be glad to assist you.  

I purchased a product with free shipping, but was charged for shipping.

Shipping costs are automatically applied to all purchases. However, if you have met the free shipping limit, the shipping costs will be deducted at the time of checkout. If you are not able to confirm the deducted shipping costs, please empty your cart and try again. If you continue to have issues regarding shipping, please contact us at kos@kosallure.com and we will be glad to assist you. 

Why can’t I change the currency option?

Our prices are fixed at USD and all transactions are handled in USD. The total amount of your order will be automatically converted to your country’s currency on your payment statement after your purchase.

If you have any other questions, please contact us at kos@kosallure.com